Things that customers say....

When I call a company on the telephone, it takes me about 10  seconds to make up my mind as to whether or not I want to do business with them. John W.

Look, if nobody there can take the time to talk to me, what kind of service  are they going to offer? M. Schultz

Lots of people want to sell to me.  But I am only going to buy from one. Do you seriously think it will be the one  that gives me a recording? Emma P.

Make sure that your customers are being treated properly!!!


More than just an answering service!

Can Northern Communciations help me gain and keep new clients?

YES,  see these services!!

Let us help!!


TESTIMONIALS Northern CommunicationS

More than just an answering service!

"I would encourage anyone who is interested in divesting themselves from short notice scheduling to consider a process like the one we have established with Northern Communications. Their managers have been more than accomodating and are quick to answer any concerns that we have." 
Micheal MacIsaac, EMS Operations Mgr., Manitoulin-Sudbury DSSAB
For full quote click here

"The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers."  President Mary Anne Straw." CAM-X President Mary Anne Straw.
For full quote click here

"Northern Communications, of Sudbury, ON has been honored with the exclusive 2009 Award of Excellence. After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients - the cornerstones of the Call Management Industry.  If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence." Charlene Glorieux,Association of TeleServices International, Inc.
For full announcement click here

"Northern Communications has always responded with efficiency and effectiveness for all our service needs. The staff has always been polite and efficient when communicating with the Rainbow Staff."
Ron Spina, Mgr. of Plant, Rainbow District School Board

"Your company is doing a great job, it is a pleasure to work with you."
Tammy Bones, Simcoe Message Centre Inc.

"We recommend Northern Communications for dependable and efficient service. Thanks to the staff! Keep up the good work!" The management & staff at Dover Elevators

"Your answering service staff are unfailingly courteous and helpful... Your staff made the transitional period very smooth. I would say your staff are so efficient, it is impossible for me to make a mistake.... He (Mike Shantz) has consistently gone the extra step to help us."
Sarah Walker, President, Memorial Society of Northern Ontario

"The dedication and professionalism of your staff greatly assisted our Customer Service Department personnel. We could not have done our job as well without you." Terry Howard, Union Gas (North Bay)



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