Northern Communications has been honored with the exclusive ATSI and CAM-X Awards of Excellence. Independent judges from these trade associations evaluate message services for Response Time, Courteousness of Operator, Accuracy of Call, Knowledge of Account, and the Overall Impression of Call. Participation in this program is just one of the many ways Northern Communications shows its dedication to providing the highest level of customer service.
Outstanding Service Brings Home National Award
Northern Communications Earns CAM-X Award of Excellence
Grimsby, ON (October 2, 2020) — Northern Communications of Sudbury, ON has been honoured with the exclusive 2020 Award of Excellence for 18 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Northern Communications was presented with the Award recently at the CAM-X 56th Annual Virtual Convention and Trade Show.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“Congratulations to this year’s winners of the Award of Excellence! The Award of excellence program is designed to evaluate the caller first in every aspect of the call. By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry. Congratulations!” says CAM-X President Garrett Bidewell.
Now an eighteen-time winner, Northern Communications Services earned the Platinum Plus Award for eighteen years. CAM-X extends its congratulations to the staff of Northern Communications on their proven quality service to their customers.
Please extend my appreciation to Operators #5018 & #5003 for their handing of a tip for a Murder suspect yesterday. The suspect was found last night at the location provided and apprehended by law enforcement after a short foot pursuit. The fugitive had been evading law enforcement since September 2020. Both operators did a great job in obtaining very specific details of where he was going to be that assisted detectives as well as encouraging the tipster to call back with more information. The operator acted on the update by calling it out to law enforcement which was absolutely the right way to handle this type of tip.
The dedication and professionalism of your staff greatly assisted our Customer Service Department personnel. We could not have done our job as well without you.
We recommend Northern Communications for dependable and efficient service. Thanks to the staff! Keep up the good work!
Your company is doing a great job, it is a pleasure to work with you.
Northern Communications has always responded with efficiency and effectiveness for all our service needs. The staff has always been polite and efficient when communicating with the Rainbow Staff.
Congratulations to this year’s winners of the Award of Excellence! The Award of excellence program is designed to evaluate the caller first in every aspect of the call. By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry. Congratulations!
The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers.
More than just an answering service!
I would encourage anyone who is interested in divesting themselves from short notice scheduling to consider a process like the one we have established with Northern Communications. Their managers have been more than accommodating and are quick to answer any concerns that we have.