Connecting you to what matters.
Northern Group is a collection of companies that provides safety, alarm monitoring and call answering services across North America. We are locally owned and operated in Northern Ontario for 40 years with headquarters in Sudbury.
Northern Group is made up of:
Northern employees typically have long tenures because they love our culture and find opportunities to grow their careers. Many team members have been internally promoted and found opportunities in other divisions. Our customers want the “human touch” in their interactions so we aim to hire high-quality individuals and then ensure they are trained to deliver the highest quality of customer service.
Along with offering competitive benefits, we have a unique culture that is built on a feeling of family and friendship.
Top Reasons to be Part of Our Team
Workplace Wellness
- Comprehensive health benefits for full-time employees, including an Employee Assistance Program.
- Corporate membership at GoodLife Fitness at less than 50% of regular price.
- Free wellness program with team challenges supporting healthy initiatives.
Compensation
- Competitive wage.
- Matched defined Contribution Pension Plan for full-time employees.
- Discounted cell phone plans from Rogers.
- Free voicemail account.
Continuous Learning
- Ongoing paid training.
- Educational assistance program.
Supportive & Fun Work Environment
- “Fun Committee” Sponsorship.
- Bi-annual Staff Appreciation Party.
- Children’s Christmas Party with Gifts.
- Entertainment event ticket giveaways.
- Company Sponsored “Free Lunch Days”.
- Employee recognition awards for service milestones.
See below for the roles we have open.
We look forward to hearing from you!
- Receive phone calls from customers/clients
- Maintain confidentiality of private information
- Inbound and outbound call handling
- Taking messages, recording the required information and dispatching as required
- Relaying messages through texting, emailing or phoning clients
- Ability to work rotating shifts 24/7/365
- Proficient use of computers and telephone
- Above average ability to multi-task
- Ability to type 45 words per minute
- Meet spelling, grammar and comprehension requirements from employment testing
- Ability to handle stressful and emotionally charged situations
- Work independently in a team environment
- Must have reliable transportation to meet shift requirements – if working in the office
- Fluent verbal and written skills in English is required, bilingualism in French or Spanish is an asset
- Previous experience in customer service, receptionist or telemarketing are an asset
- Competitive wages
- Competitive health benefits plan including drugs and dental
- Matched pension plan
- Continuing education funding
- Opportunity to work from home anywhere in Canada
- Answer and transfer emergency calls in the areas of Enhanced 911, Voice Over Internet Protocol 911, Fire Dispatch, Vehicular Telematics and GPS Monitoring
- Follow company policy and procedure during all calls
- Maintain professionalism towards callers, clients, supervisors and co-workers
- Maintain confidentiality of private information
- Above average ability to do more than one thing at a time (multi-tasking abilities)
- Create appropriate documentation
- Ability to retain emotional control, honesty, and productivity
- Work independently in a team environment
- Provide assistance to co-workers when needed
- Ability to work rotating shifts 24/7/365
- Fluent verbal and written skills in English and Bilingualism an asset
- Ability to type above 30 words per minute
- Clear Criminal record check
- Meet spelling, grammar, and comprehension requirements from employment test
- Previous experience in a call center or customer service is an asset
- Handle stressful and emotionally charged situations
- Work independently in a team environment
- Must have reliable transportation to meet shift requirements
- Competitive health benefits plan
- Matched pension plan
- Continuing education funding
- Free residential alarm monitoring
- Corporate gym membership (up to $300 per year)
- Respond to commercial and residential alarm signals received on the computer
- Maintain confidentiality of private information
- Above average ability to do more than one thing at a time (multi-tasking abilities)
- Create appropriate documentation
- Proficient use of computers and telephones
- Ability to retain emotional control, honesty, and productivity
- Ability to work rotating shifts 24/7/365
- Fluent verbal and written skills in English and Bilingualism an asset
- Ability to type above 30 words per minute
- Clear Criminal record check
- Meet spelling, grammar, and comprehension requirements from employment test
- Previous experience in a call center or customer service is an asset
- Handle stressful and emotionally charged situations
- Work independently in a team environment
- Must have reliable transportation to meet shift requirements
- Competitive health benefits plan
- Matched pension plan
- Continuing education funding
- Free residential alarm monitoring
- Corporate gym membership (up to $300 per year)